1. How long will it take for my digital marketing to go live?

a. 30 days or less from the time we receive your one-time set-up fee, content/images are provided and/or photography/videography is accomplished. Also contingent on client providing requested information to website service provider by the date requested.

2. Do you charge extra fees?

a. If you are a managed website client and we are managing website subscriptions, we will manage fees for your domain (domain must be managed by Madeline Carlisle LLC), WordPress hosting, email and SSL Certificate from that point forward, in addition to the professional design and maintenance of your chosen digital marketing package, for the duration of your contract and/or until services are cancelled and/or until you fail to pay your monthly service fee. There may be additional charges for premium plugins, professional photography/videography, and print services.

3. May I upgrade or downgrade service after my package is live?

a. Yes, you are not locked into any package. For instance, you may start with just the managed website and upgrade to SMC and Email Marketing at a later point after you have more client data collected/established.

4. What is your policy regarding sharing WP-Admin credentials?

a. While it is highly discouraged, Madeline Carlisle LLC will only provide WP-Admin credentials if client agrees to signing a contract prior to the sharing of this information. Client will be liable for any and all damages to website for misuse of WP-Admin credentials.

5. What is your policy regarding website migration?

a. While a client managing his/her domain is acceptable, website migration off of Madeline Carlisle LLC's hosting platform is strictly prohibited. If you are not satisfied with our services, you may cancel with 30 days notice at any time. After the 30 days, you are solely responsible for designing and managing your own website, hosting, and all other elements that were previously managed by Madeline Carlisle LLC.